中文

Refund Policy

This page summarizes the refund rules in §8.3 of the Tokor Terms of Service. If anything here differs from the Terms, the Terms prevail. EU consumers additionally keep their statutory rights under the EU Consumer Rights Directive.

How to request a refund

There is no refund button in the app. Email www.zeal.top@gmail.com with your order details. Approved refunds are returned to the original payment method.

Subscriptions (AI assistant subscriptions and Platform Membership)

  • You can cancel at any time; cancellation takes effect at the end of the current billing cycle, and amounts already charged are generally not refunded.
  • EU consumers: within 14 days of the first order of a subscription you may request a full refund without giving a reason, even if you have started using the service.

Terms §8.3.1

Token add-on packs

  • Tokens are credited as soon as you pay, so add-on packs are not refundable by default (this includes packs bought by automatic top-up).
  • EU consumers: within 14 days of the order, the refund depends on how many of the purchased tokens are still unused — full if none were used, partial if some were, and it may be refused if they cannot be reclaimed.
  • If the pack was no longer on sale when your payment completed, no tokens are credited and the payment is refunded in full automatically.

Terms §8.3.2

Tips

A tip is a voluntary payment to a developer and is not refundable, except for unauthorized or fraudulent payments, duplicate charges caused by a platform fault, and other cases where the law requires a refund. Terms §8.3.3

Promotional placements (ad-slot auctions)

A bid only places a hold on your card; if it does not win, the hold is released and nothing is charged. A winning bid is charged at the clearing price and is not refundable. Terms §8.3.4

When an assistant is taken down, and other cases

  • If an AI assistant you subscribe to is taken down by its developer, by the platform, or because the developer's account is banned or closed, the unused part of the current billing period is refunded automatically, pro rata.
  • If the developer schedules the removal or stops offering the assistant to you, your subscription keeps working until the end of the current billing period, is not renewed, and is not refunded.
  • Platform fault, material service defects or fraud: you may request a refund for any product type.
  • You may also open a chargeback with your card issuer within the card network's time limit; we will cooperate with the investigation.

Terms §8.3.5